You Call. We Answer.™ GUARANTEED. Unanswered calls cost you time and money. Only Petra® guarantees we’ll answer your call live or you’ll get a $50.00 credit on your next order. Petra answers every call live during business hours, 8–5 Central time. Petra® Terms & Conditions The following reflects only a portion of the standard terms and conditions for all orders placed with Petra Industries, LLC ("Petra"). A complete set of terms and conditions is available at www.petra.com. Placing an order with Petra shall constitute acceptance of all Petra's Standard Terms and Conditions. PAYMENT & INVOICE TERMS Customer shall be charged the prices reflected in Petra's current catalog or applicable promotional fliers. Customer may also find current pricing and place orders at Petra's website (www.petra.com). Customer shall pay all invoices pursuant to the payment terms established for Customer's account by Petra's Credit Team and shall be subject to the following: a) Customer must allow two (2) weeks for processing of all credit applications. b) All payments shall be in U.S. dollars. c) C.O.D. certified funds are accepted via bank-issued cashier's check or money order. Fulfillment and special order items are not available to Customer under these payment terms. d) C.O.D. company checks are accepted pending approval of a completed and signed credit application. COMPANY CHECKS ARE NOT ACCEPTED WITHOUT CREDIT APPROVAL Petra is not responsible for typographical errors or erroneous data in publications, website or any other media. Please note that items ordered may not be exactly as pictured in any media which Petra uses to promote or advertise products, including Petra's catalog or website. Prices are subject to change without notice. A Petra Sales Representative may be contacted for the latest product pricing and availability. Net terms are available pending approval of Customer's completed and signed credit application. For higher net term limits, Customer's current financial statements are required. All net terms are calculated from invoice date, which shall be the date of shipment. A 1.5% monthly finance charge will be added to all past due invoices. Petra reserves the right to hold all shipments on any Customer's account that becomes delinquent without authorization or liability for fees, chargebacks and/or penalties. Should Customer's account become delinquent, its terms will be automatically changed to C.O.D. Such account will be sent for collections, and Customer is responsible for all collection charges and attorney fees. Major credit cards are accepted, including Visa, MasterCard, Discover and American Express. Such credit terms require a signed Credit Card Authorization on file and will only be accepted from persons authorized by the cardholder to place such orders. Customers may use a debit card; however, use of a debit card may subject Customer to an authorization hold placed by the financial institution issuing the debit card. The release of any authorization hold is a matter between Customer and Customer's financial institution. Customer is responsible for understanding its particular financial institution policies regarding authorization holds and the specific effects on Customer's financials. Petra will not be responsible for any fees or charges incurred as a result of Customer's use of a debit card and any resulting authorization hold. www.petra.com 800.443.6975 COMPANY CHECKS ARE NOT ACCEPTED WITHOUT CREDIT APPROVAL CONTINUED EFT and wire transfers are accepted. Petra's Credit Team may be contacted at 866-719-6292 for instructions. A $25.00 returned check charge will be assessed for any check returned for any reason. Payment for international accounts (outside the United States and Canada) will be via prepaid wire transfer only. In addition to other rights provided by Petra's Standard Terms and Conditions or by law, Petra reserves the right to cancel at any time without Customer's authorization and without any liability, charge, cost or expense to Petra, any unshipped purchase order, or portion thereof, should Customer become delinquent on its payment terms. Petra may, based on the circumstances known at the time of nonpayment, contact Customer prior to suspension of shipments; however, this contact shall be at Petra's sole discretion and is not a guarantee or requirement that such will occur prior to cancelation of purchase orders due to a delinquent account. RETURNS All returns require a Return Goods Authorization signed by an authorized Petra representative. Please call a Petra customer service representative at 800-443-6975 for an RA number. Returns without this authorization will not be accepted. RAs are effective for sixty (60) days only. Defective Product Returns: Defective product may be returned to Petra within thirty (30) days of sale to Petra's Customer. After 30 days, defective product must be returned to the Vendor, under the specific warranty allowances. Damaged and defective product replacements will be sent with no freight expense to Customer's customer. Nondefective Returns: All nondefective returns will be assessed a fifteen (15%) percent restocking fee. Nondefective returns will not be accepted ninety (90) days after sale to Petra's Customer, regardless of reason. Returns will only be accepted if product is in resalable condition with all original packaging. Special orders or closeouts are not eligible for return. Vendors may also prohibit certain products from being returned. A Petra Sales Representative will notify Customer that a product is not returnable to Petra upon ordering the particular product(s). TRADEMARKS Petra trademarks may not be used in connection with any product or service that is not authorized by Petra, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Petra, its affiliates and its subsidiaries. All trademarks and trade names that appear on Petra publications or the Petra website, www.petra.com, are the property of its respective owner(s) and may not be reproduced, copied or manipulated in any manner without the express written approval of the trademark owner. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and are used for reference purposes only.
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