GENERAL POLICIES & ORDER INFORMATION
CUSTOMER SERVICE HOURS
CALL US AT:
Local: 616-784-5400
Toll Free: 800-968-7550
Telephone Hours:
Monday – Friday
8:00 am to 8:00 pm EST
PICK-UP ORDERS
SUMMER HOURS (April 1 - December 23)
Monday – Friday: 8:00 am to 6:00 pm
WINTER HOURS (December 24 - March 31)
Monday – Friday: 8:00 am to 5:30 pm
Location: 2686 Northridge Dr NW, Grand Rapids, MI 49544
To assure prompt service when you arrive, pick-up
orders must be called in 2 hours in advance. Orders
not picked up within 48 hours will be restocked and a
15% restock fee will be charged.
Standard order processing time for pick-up orders is 2
hours. Requests to process pick-up orders in less than
two hours will incur a Rush Fee of $3.00 per order. For
customer pick-up orders only.
WEBSITE ORDERS
WWW.ONESTOPINC.COM
SHOP 24 HOURS A DAY, 7 DAYS A WEEK
Browse our entire product catalog online! Check
inventory, current pricing, place orders and view
specials at your convenience.
SHIPPING
THE LATEST SAME DAY SHIPPING IN THE
INDUSTRY - GUARANTEED!
Orders that are completed by 6:30 pm EST will be
guaranteed to ship that day or your shipping is free.
For customers in Lower Michigan, parts of the Upper
Peninsula and Chicago, IL – orders that are completed
by 8 pm EST will be guaranteed same-day shipping
on in-stock items.
Applies to all in-stock orders only. Does not apply
to drop ship or mill direct orders. All shipments
include shipping and handling and are F.O.B. Grand
Rapids, Michigan 49544 (excluding mill direct styles).
Shipment is made via UPS ground service unless
otherwise specified.
OPTIONAL SHIPPING AVAILABLE:
• Truckline (LTL) Shipments
Orders must be received by 6:30 pm EST to ensure
same day shipping.
• FedEx Next Day Air, FedEx 2nd Day Air, 3rd Day
Orders must be received by 5:00 pm EST to ensure same
day shipping. Additional $5.00 charge if using your
FedEx Number. No 1st Overnight FedEx service available.
PRICING
PRICES LISTED IN THIS CATALOG ARE SUBJECT TO
CHANGE WITH OUT NOTICE.
Current up-to-the-minute pricing, sales and inventory are
available online to registered users at onestopinc.com
THIRD PARTY DROP SHIPMENTS
Drop shipments must be net, credit card or pre-paid.
One Stop is not responsible for discrepancies on orders
sent to anyone other than the invoiced customer.
ORDER CHANGES/CANCELLATIONS
In order for us to meet our late cut-off times, we allow
only a 10 minute window for order changes and/or
cancellations.
After this time, the order is allocated for processing and
will be shipped. We recommend having your complete
order ready before calling or placing orders online.
If additional items are needed, we will place a new
order for you.
If the shipped order is no longer needed, you will be
subject to initial & return freight plus a 15% restock fee.
PAYMENT TERMS
COD-Cash: All initial orders are shipped on a
COD-cash basis. Payment must be made to the UPS
driver in the form of a money order or cashier’s check.
Personal checks will not be accepted. Pre-payment
methods are available.
COD-Company Check: Upon approval of a
completed credit application, customers may make
their payment to the UPS driver by company check.
Please allow 1-2 weeks for credit approval.
Net Terms: Upon approval of a completed credit
application, customers are given 30 days to make
payment on the full amount within 30 days from
invoice date.
Please send payment to: P.O. Box 141365, Grand
Rapids, MI 49514, or pay online. Any net invoices
that are paid by credit card after point of sale
will incur a 3% service fee.
Check by Phone & eChecks: Accounts approved on
company check or net terms may use these services.
A valid Bank Routing Account Number is required. Funds
are automatically deducted from your checking account.
Late Fees & Finance Charges: A one-time 2.5%
late fee will be charged if an invoice payment is
not received by the due date. In addition, a finance
charge of 1.5% per month (18% per annum) on
balances beyond established terms.
We reserve the right to revoke credit terms.
Returned Checks: NSF Checks are subject to a
$25.00 surcharge and company check privileges will
be reviewed.
Credit Cards: We accept MASTERCARD, VISA,
DISCOVER and AMERICAN EXPRESS. We request you
have your credit card in hand before calling to place
an order. Cash discount pricing will be lost when a
credit card is used. See Pricing Terms.
ACCOUNT ESTABLISHMENT
One Stop is a wholesale supplier to business
customers in the imprinted sportswear and
promotional product industries only. In order to
establish an account you must fax in a completed TAX
ID FORM. A valid ASI, PPAI or NNEP number may also
be requested.
SALES TAX
We are required by law to collect sales tax on all goods
sold unless we have a properly completed and signed
Sales Tax Exemption certificate on file. You will be sent
a form to be completed upon opening an account.
GENERAL INFORMATION
No Minimums
There is no minimum order restriction.
Invoice
All paperwork including pick ticket and invoice are
enclosed in your order shipment unless requested to
be emailed or mailed.
GO GREEN! Call customer service and request your
invoices be e-mailed to you or your accounts payable
department.
SPECIAL ORDERS
Need something we don‘t stock? We can special order
any style, color or size you need from the brands
we distribute. Minimums may be required and will
vary by mill. Please call a representative for further
details. Products shipped directly from the mills do
not qualify for free freight and may incur additional
freight charges.
CLAIMS, RETURNS & REFUSED GOODS
Please check orders for accuracy and inspect all
products promptly when delivered. If there is a
discrepancy or error with your order, please contact
our Customer Service Specialists as soon as possible.
All returns must be completed within 30 days of
invoice date. Please have your invoice ready before
calling.
• We cannot accept returns on opened inks or
supplies. Valid returns on these items must be shipped
back to One Stop in proper packaging. Return goods
damaged in transit will not be eligible for full credit.
• No returns will be accepted by our warehouse
without a valid return authorization number.
• Merchandise returned after 30 days will be credited
the lowest price within the last three months.
• All returns, including returns due to customer
ordering error, are subject to a 15% restocking charge.
• All unclaimed or refused C.O.D. shipments are subject
to a 15% restocking charge, in addition to freight and
C.O.D. charges to and from shipping address.
One Stop is a memeber of
these fine industry groups:
75085 171213 63588
ONES0001 02926S
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