BBBAKRON BBB_AKRON BETTER BUSINESS BUREAU OF AKRON OF U.S. CONSUMERS FAMILIAR WITH BBB RATINGS ARE MORE LIKELY TO PURCHASE IF A BUSINESS HAS A HIGH BBB LETTER GRADE. BBB | AKRON BUSINESS DIRECTORY 7 CONSUMER NEWS AND TIPS BBB educates consumers, businesses and the media through tips, warnings and alerts. Our blog and social media channels share the latest news and information. CUSTOMER REVIEWS While BBB has been known as the go-to resource for complains with a business, customers can also offer positive experiences through our Customer Reviews. Unlike other review services, BBB checks to make sure the reviewer is an actual customer. About 30% of reviews are not published because BBB cannot verify that the reviewer is a customer of the business. BBB DISPUTE RESOLUTION BBB provides dispute resolution services to help resolve complaints between customers and local businesses. The dispute process is an alternative to going to court - it's informal and user-friendly and helps resolve about a million complaints nationally each year. 81% SOURCE: NIELSEN, 2016
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