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Easy Ordering Order by Phone 877.899.8550 Monday-Friday 7:00 am-6:00 pm CT Order Online fes.follett.com Order by Email textbooks@follett.com Order by Fax 800.852.5458 Order by Mail Follett 1433 Internationale Parkway Woodridge, IL 60517-4941 Satisfaction Guaranteed We pride ourselves on the quality of our products and service. If you’re not completely satisfied, we haven’t done our job. If for any reason you’re not completely happy with your order or service, please call us at 800.621.4272. Terms and Conditions Pricing – Published pricing and titles are subject to change. Please call for latest pricing and availability. Shipping – All in-stock orders are shipped within 48 hours. – FREE standard shipping on brand-new supplemental materials within the Continental US, AK, and HI. – Classroom manipulatives and school supplies orders over $50.00 qualify for FREE shipping. Restrictions – School supplies orders are not eligible for international shipping and are limited to Continental US only, including AK and HI. Payment – Standard payment terms are net 30 days. Return Policy – Follett accepts authorized returns within 60 days from original invoice date. Prior authorization must be obtained. We must receive returned products within 30 days of authorization. We will pay return shipping costs for returns due to our error. – Digital products are nonrefundable once accessed online. Software is nonreturnable once opened. – We will replace products or issue credit for returns with the exception of custom orders (including but not limited to bar-coded materials, (including but not limited to barcoded materials, FollettBoundSM Platinum, and BookGuard™ paperbacks). All materials must be returned in original condition (including shrink-wrap on premium textbooks). Books stamped or otherwise altered after shipping are nonreturnable. 161


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